Please measure the door thickness and the distance from the center of the lock to the door edge and take pictures (front and side view of the door lock) to the sales person or installation technician to decide whether it is suitable for installation.  Or send the information to Whatsapp: 6117-7235 for preliminary assessment within office hour.

1. Door thickness 40-90mm
2. Distance from the center of the lock to the door edge 60 or 70mm (If more than 70mm, likes 100 or 120mm, need to add front and rear steel plates around $600)
3. Distance between the metal gate and the door minimum required 80mm
4. The original size of slide faceplate is (L) 240mm x (W) 24mm, any other size will require around $200 surcharge

 

*If door lock area has metal surface, need to charge additional processing fee around $400.

*All the above additional charges are for reference only, subject to the quoted price of Shun Hing Installation technician.

Diagram on indicator definition and measurement guideline

Standard installation apply with wooden door only, $400 surcharge will apply with iron gate.  Other extra service charge will be collected by technician during on-site.

If the power supply is about to run out, there will be voice and mobile phone application prompts. Please remove the lithium battery and charge it as soon as possible.

The door can be opened with a spare mechanical key or use a USB port at the bottom of the lock body outside the door for emergency charging.

In an emergency, if the customer fails to provide the mechanical key and the technician can only unlock it by sabotage, an unlocking fee will be charged. In addition, the company will not be liable for any damage to the product.

Please check the Wifi password and ensure that the Wifi connected to the device is 2.4G spectrum, and it is recommended that the distance between the device, mobile phone, and router be within 1 meter.

Fill in Online enquiry form

or Fill in Panasonic Smart Lock installation form and fax to：2408 0316

or Contact customer service hotlines：2406 5666

For security reasons, the laser void label on the packaging box must be opened in front of the installation technican; if the customer tears the void label by himself/herself, the company will not be liable for any loss or damage to the product.

Please keep the purchase invoice and the warranty card properly